FAQ

Most frequent questions and answers

How much does it cost?

In the vast majority of cases, CTR will propose a one-time flat fee to handle your case.  The amount of the fee depends upon how much you owe and the complexity of your problem.  We prefer a flat fee for several reasons.  Hiring a tax professional on an hourly fee creates more financial uncertainty and stress, which is precisely what we are trying to avoid.  You’re dealing with enough financial stress already.  With a flat fee you will know up-front what CTR’s services will cost.  We also want to encourage an open line of communication with our clients and hourly fees might discourage you from calling us.  We would rather get the fee issue behind us so that we can focus on the important work of resolving your tax problem.  In rare instances, for example if the tax problem requires litigation, a flat fee is not possible.  But if that is the case, we will discuss it with you in advance during our consultation.

Do you accept monthly payments?

We do.  You will receive a discount if the fee is paid in a single payment, but we are willing to work with you on a payment schedule that you can afford.

What does “resolution” mean?

Resolution means one of several possible outcomes.  If you are a qualified to settle your tax debt for less than what you owe CTR will work to reach a settlement with the IRS and the Kentucky Department of Revenue.  But not everyone is qualified for a settlement.  Even if you are not qualified to make a settlement offer, CTR can help you set up a payment plan that properly accounts for your necessary living expenses.  In some instances, the IRS will agree that your account is currently not collectible.  CTR will review and analyze your personal financial situation and make a recommendation that in our judgment is the best outcome for you.

Can you guarantee results?

We cannot promise that your settlement offer will be accepted nor can we assure you of the amount you will have to pay each month if you are required to pay in installments.  I wish that we could, but it is impossible to guarantee a specific outcome and you should be wary of anyone that makes these false promises.  What we can promise is that if you Stay Current CTR will diligently pursue the best resolution that you are qualified to receive.  The process involves a negotiation with the IRS or the Department of Revenue that can sometimes take place over a period of months, perhaps longer.  There are a host of variables that affect the outcome and the final result depends upon the unique circumstances of your case.  But if you do Stay Current and are prepared to accept our guidance, we can settle your case or establish a payment plan that is right for you.

What does “Stay Current” mean?

You have to stay current.  It is a hard and absolute rule of the tax resolution process.  Staying current means that from this point forward you must become a model taxpayer who files and pays their taxes on time.  The IRS and the Department of Revenue are willing to work with taxpayers who have dug themselves into a hole, but the hole can’t keep getting deeper.  If tax returns are filed late or taxes are not paid after the resolution process begins the taxing authorities will conclude that you are not serious about making the necessary changes to be a model taxpayer in the future.  Failing to stay current can prevent the acceptance of an offer and block a payment agreement.  If you fail to file or pay after an offer is accepted or a payment plan is established it will void your agreement or terminate your payment plan.  We understand that it might take some time to make the needed arrangements to stay current and CTR will help you decide which tax periods are part of your resolution plan and which periods you will begin to file and pay your taxes on time.

How long will it take?

It depends of several factors.  The type of relief that you are requesting is certainly a factor.  It can take several weeks to gather information and documents needed to review your case.  If you qualify for an offer, the amount of time that it will take the IRS to respond is variable.  Sometimes the IRS will respond to an offer within 60 to 90 days.  In many cases, however, it can take the IRS six to nine months to respond.  The IRS has two years to respond to an offer or it is deemed to be automatically accepted.  With more complex cases you can expect that it will take the IRS longer to respond.  It is a factor that we are not able to control.

Do you take every case?

Unfortunately, no. We review our prospective customers carefully.  If we believe that we can help you in a manner that makes economic sense for you, then we would be pleased to help you with your tax problem. On the other hand, if your tax problem does not require our assistance, or if it is not economical for you to pay for our services given the amount of taxes that you owe, then we will not accept your case.  However, we can point you in the right direction.  If you owe the IRS or the Department of Revenue more than $10,000, then it is worth your time to call us.

Do you only take cases from people who live in Kentucky?

No, we work for clients that are located in other states and we are able to do so effectively.  However, we are not a large, national company and we want our customers to have the ability to come and meet with us in person.  Also, CTR only offers state tax resolution services for Kentucky tax debts.